Shipping policy
Last updated: October 5, 2026
Where we ship
We currently ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Processing time
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 2 PM CT, or on weekends and holidays, begin processing the next business day.
Delivery time
- Standard delivery: 8–15 business days after processing for most products.
- Express U.S. warehouse delivery: 3–6 business days for items marked "Ships from the US" on the product page.
Delivery estimates are shown at checkout and in your order confirmation. Times are estimates, not guarantees, and may be affected by carrier delays, weather, or peak seasons.
Shipping cost
- Free shipping on all orders of $50 or more.
- Orders under $50 ship for a flat $4.99.
Order tracking
Once your order ships, you will receive an email with your tracking number. Tracking information may take 24–48 hours to update after shipment. You can also track your order anytime from your account page.
Fulfillment partners
To get your order to you as quickly as possible, items may ship from one of our U.S. fulfillment partners' warehouses. If you order multiple items, they may arrive in separate packages on different days at no extra cost to you.
Address changes
Please double-check your shipping address before completing your order. We can update an address only if the order has not yet been processed; contact us within 12 hours of placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.
Lost, delayed, or damaged packages
If your tracking shows no movement for 10 business days, or your package arrives damaged, contact us and we will send a replacement or issue a full refund. Please keep the packaging and send photos of any damage within 48 hours of delivery.
Questions?
Email us at support@havenoir.com and we will reply within 24–48 hours.