Refund policy
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Return & Refund Policy
30-day returns
We want you to love what you ordered. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In the original packaging, with all attachments, accessories, and manuals included
- Accompanied by your order number
Electrical styling tools (hair stylers, dryer brushes, curling wands, flat irons, scalp massagers) must be returned unused with all attachments. Items that show signs of use (hair residue, heat marks, missing parts) may be refused or subject to a 20% restocking fee.
Hygiene items such as satin bonnets, pillowcases, hair towels, and heatless curling sets can only be returned unopened and unused, for health and safety reasons.
Non-returnable items
- Items marked as final sale
- Gift cards
- Items returned after 30 days from delivery
How to start a return
- Email us at support@havenoir.com with your order number and the reason for the return.
- We will reply within 24–48 hours with a return authorization and the return address. Please do not send items back without authorization; unauthorized returns cannot be refunded.
- Pack the item securely in its original packaging and ship it with a tracked service. Keep your tracking number.
Return shipping
- If the item arrived damaged, defective, or incorrect, we cover the return shipping and send a prepaid label.
- For all other returns (change of mind, ordered the wrong item), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear in your account.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order. If you received a defective or incorrect item, contact us and we will ship a replacement at no cost.
Damaged or defective on arrival
Please inspect your order upon delivery. If an item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging, and we will send a replacement or a full refund, no return required in most cases.
Cancellations
Orders can be cancelled for a full refund if they have not yet been processed. Contact us within 12 hours of placing your order. Once an order has shipped, it must be handled as a return.
Questions?
Email support@havenoir.com and we will get back to you within 24–48 hours.